Post Launch Website Support

Website Projects

Your Canada Web Pro website design project(s) are beforehand agreed upon with clear terms and agreements and a set pricing for a contract of work with Canada Web Pro. Included with every web design project is a 30 day period of time after website launch where you can request minor modifications as included in the project. This is normal. The goal is your complete satisfaction with your web design project. If the issue is because of accidental deleted content, deleted pages, or any other user errors while updating the site, we would have to look to assess those depending on just how much work would be needed as we have already been paid for such in the project. If extra costs need to be incurred we would only proceed after you agree to them.

Monthly Website Updating Plan Included

Canada Web Pro also includes 30 minutes per month of website updating  with your Canada Web Pro web hosting plan for the project hosted with us.  If the issue you are having is related to the quality of our design work contact us and we will work to correct it, within 1 year of initial work.

Website Updating Service

For any work requested beyond the 30 minute per month website updating plan included in your project,  Website Updating Service is a prepaid service where a set number of hours are prepaid and then earned by Canada Web Pro.

3rd Party Provider Issues

Other third party provided products are needed for your website on an ongoing basis. Here are some exaples:

  • WordPress Plugin Applications
  • WordPress Themes
  • Browsers
  • Image Providers

For WordPress Plugins, most provide ongoing updates for their plugins. That said, if an update causes an issue on your website or conflicts with another plugin (rare but can happen) your Canada Web Pro will assist to resolve such an occurrence. If it is a situation where another plugin needs to be found to fit your website needs your Canada Web Pro will assess if it is a quick fix (no charge), or if many hours will be needed, and if so will quote the work needed.

Even our custom designed WordPress websites start with a theme layout and then we custom design from a blank white page.  In the case of a WebSelect Plan Template Theme website, it is obviously using a theme. The third party providers own the themes. If something happens in an update, there may be an extra cost to change the theme the website is based on. Your content will remain intact if such an occurrence happens. Your Canada Web Pro will assist in any upgrades needed. Rarely, a quote may need to be provided. Canada Web Pro uses only trusted long standing WordPress theme companies and have not had such as issue so far.

Sometimes, browsers (Chrome/Safari/Firefox etc.) have updates and most do not affect the web designs. That said, we have no control over how browsers decide to interpret code if they change a standard. Although it is rare, if such an incident happens, and a web page suddenly is not looking correct in a browser , because the browser company has changed how they present website code, then our Prepaid Website Updating Service will be needed to correct it on your website. This is an extremely rare occurrence.

Backing Up Quality

If the issue you are having is related to the quality of our design work contact your Canada Web Pro  and it will be corrected.