Webnetave.com Billing Policy

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Webnetave.com Billing Policy


This policy applies to the websites :
webnetave.com, canadawebpro.ca, canadawebpro.com, hostnetave.com

Last updated: January 13/2022

 

INVOICE DISPUTES – If you have any questions concerning a charge on your account, please reach out to use our contact form for assistance.

 

By using the services of WEBNETAVE.COM hosting you agree to the billing policy below as part of the Terms and Conditions Of Service. This billing policy may be changed at anytime without notice and it is the responsibility of the customer to view this policy periodically.

1. PAYMENTS

1.1 CURRENCY. All charges are shown in Canadian Dollars. Payments are to be made in Canadian dollars.

1.2 PAYMENT METHODS: WEBNETAVE.COM accepts the following types of payment:

  • Interact Email Money Transfer in Canada

1.3 ANNIVERSARY DATE OF SERVICES. WEBNETAVE.COM products and services are due on the Account Statement Date based on the date on your official WEBNETAVE.COM INVOICE and the term of the service paid for. The Account Statement Date is the anniversary of the date the account was activated and the term of the service.

1.4 NO AUTO RENEWALS. WEBNETAVE.COM believes strongly in EARNING your business. We will never try to lock a customer into any of our services. For this reason we do not have AUTO Renewals. In fact, we never see customer credit card information. WEBNETAVE.COM will send customers a renewal Invoice 1 Month prior to the renewal date.

1.5 WE NEVER ASK FOR CREDIT CARD INFORMATION!

NEVER EMAIL CREDIT CARD INFORMATION TO WEBNETAVE.COM. NEVER POST SUCH INFORMATION TO OUR COMMUNITY FORUM. NEVER SEND A TEXT WITH YOUR CREDIT CARD INFORMATION. WEBNETAVE.COM STAFF WILL NEVER ASK FOR SUCH INFORMATION IN ANY COMMUNITY FORUM OR BY EMAIL. IN FACT WE WILL NEVER PROCESS A CREDIT CARD AND WE ONLY USE SERVICES SUCH AS PAYPAL.COM, WHERE WE RECEIVE PAYMENT BUT NEVER EVER SEE A CUSTOMER'S CREDIT CARD INFORMATION. PLEASE REPORT SUCH EVENTS TO WEBNETAVE.COM IMMEDIATELY SO WE CAN TAKE APPROPRIATE ACTION. BEWARE OF SCAMMERS!

1.6 PAST DUE ACCOUNTS. Accounts are due on the renewal date, with no exceptions. Accounts unpaid on the renewal date will result in suspension of services. Accounts that are fifteen (15) days past due may be cancelled and become irretrievable. WEBNETAVE.COM will of course attempt several times to reach the customer.

1.7 DOMAIN NAME RENEWAL AND DELETION POLICY. Please note that ICANN has strict rules not in our control regarding Domain Name Registrations that expire without renewal. If you DO NOT renew the domain name before the registration expiration date, your domain name will expire.

As early as one day after expiration, your domain name will be deactivated and will display a parking page indicating the domain name has expired, and other services you have associated with the domain name may no longer function. YOUR WEBSITE WILL APPEAR AS DOWN/REMOVED. This is to encourage the customer to contact us and renew the service when we have not been able to reach the customer about their renewal not having been paid on the due date.

As early as 36 days after expiration, your domain name may be purchased by a third party. If a third party purchases the domain name during this time, the domain name will not be available for you to renew. If the domain name has not been renewed by you or purchased by a third party, an expired domain name enters the registry redemption period (as defined by each registry) approximately 40 days following expiration. Certain TLDs enter the registry redemption period sooner than 40 days and those details are available here. We reserve the right to charge you a redemption fee (in additional to the renewal fee) in the event you are able to renew your domain name during this period. The fee charged for redemption varies by TLD and may be found here. If the domain name completes the registry redemption period, the registry may hold the domain name for a period of five days before releasing it again for general registration.

2. WEB HOSTING & WEB SECURITY BILLING TERMS OFFERED

WEBNETAVE.COM offers Four Billing Terms for hosting:

  • 12 Months
  • 24 Months
  • 36 Month

The Billing Cycle begins on the Plan Activation Date, that is the date you fill out the order form. You can change your billing term if notice is requested 30 days prior to the renewal date.

3. MONEY BACK GUARANTEE & REFUNDS

3.1 Managed shared plans and Reseller plans: Webnetave.com offers a thirty (30) day money back guarantee for shared, and reseller hosting services only. If you are not completely satisfied with these hosting services and you terminate your account within thirty (30) days of signing up for the Services, you will be given a full refund of the amount paid for hosting. This money back guarantee only applies to fees paid for hosting services and does not apply to any fees for any additional products or services.  Webnetave.com will not refund any amount that has already been debited to the Customer's Advance Account under any circumstances beyond the first 30 days of service.

3.2 No Money-back Guarantee On Dedicated Servers: There are no refunds on dedicated servers. The thirty (30) day money back guarantee does not apply to dedicated servers.

3.3 No Money-back Guarantee On WordPress Cloud Host Plans and Cloud Host Plans:  There are no refunds on Cloud Hosting Plans. The thirty (30) day money back guarantee does not apply to WordPress Cloud Host Plans and Cloud Host Plans.

3.4 No Money Back On Domain Name Registration Services: There are no refunds on Domain Name Services. The thirty (30) day money back guarantee does not apply to Domain Name products or registration or transfer services.

3.5 For Website Design Project Work Or Website Updating: Deposits for website projects are not refundable. There are no refunds on any website updating services EARNED by WEBNETAVE.COM. If the tasks are completed and prepaid money for website updates is still a positive balance on the customer account, then it is the customers choice to either: a) Keep the funds not yet earned on their account with WEBNETAVE.COM for use in the future, or b) Request a refund via Email Money Transfer by contacting Webnetave.com.

3.6 FOR WEBSITE DESIGN PROJECTS:

3.6.1 Ending Website Project Before Work Begins:  If a project has not begun, a refund is available for the full amount. This excludes any costs incurred by Webnetave for web hosting plan sign-up. For web hosting plan sign up, which is included in every website design package, there are no refunds on WordPress Cloud Hosting Plans or Cloud Hosting Plans included with website design project packages that include web hosting as part of the project price.

3.6.2 Ending Website Project After Work Has Already Begun:  Deposits are not refundable. A refund is available for the project amount paid beyond the non-refundable deposit, minus any earned hours already performed. This excludes any costs incurred by Webnetave for web hosting plan sign-up which is not refundable. For web hosting plan sign-up, which is included in every website design package, there are no refunds on Cloud Hosting Plans and WordPress Cloud Hosting Plans, even if included in a Web Design Project Package.

3.7 ADDITIONAL SERVICE AFTER ACCOUNT ACTIVATION:  All additional features added to an account are charged upon activation on a per Invoice basis. Additional items are non-refundable and include such services as License Fees, SSL Digital Security Certificate, CodeGuard service, SiteLock service,  additional bandwidth or web space, overages etc. to name just a few.

4. ACCOUNT STATEMENTS

WEBNETAVE.COM does not mail paper invoices or statements. Invoices will be emailed to the email address used upon account sign-up unless otherwise notified. WEBNETAVE.COM can email, your Invoices at anytime by calling our sales desk and requesting this.

5. OVERDUE CHARGES

Charges will be considered past due when payment has not been received by WEBNETAVE.COM within 3 days of the host account renewal date. Once a service has been suspended for non payment on the renewal date, and unless otherwise set out on customer's invoice for the service, all charges not paid when due will bear an overdue charge equal to 3% of the bill invoice to reinstate the service.

In exceptional circumstances, WEBNETAVE.COM may request payment from the customer on an interim basis for the non-recurring charges that have accrued, providing the customer with details regarding the services and charges in question. In such cases, the charges will be considered past due three days after they are incurred or three days after WEBNETAVE.COM demands payment, whichever occurs later.

WEBNETAVE.COM may request immediate payment in extreme situations, provided that a notice has been issued by email and the abnormal risk of loss has substantially increased since that notice was given or WEBNETAVE.COM has reasonable grounds for believing that the customer intends to defraud WEBNETAVE.COM.

If a host account is overdue WEBNETAVE.COM reserves the right to suspend or cancel the account at anytime past 15 days overdue. WEBNETAVE.COM will attempt to contact the account holder before taking such action via email and phone. Accounts overdue past 30 days may be cancelled without further notice.

6. REACTIVATION OF SUSPENDED ACCOUNTS

Any overdue payment plus overdue charges plus a reactivation fee may apply to reactivate a suspended account. This is at the full discretion and decision of WEBNETAVE.COM. Please note if your account has been cancelled, all your website files and emails may not be retrievable.

Once an account is suspended all web services will stop working until the amount due is paid in full. If the customer account remains unpaid for 15 days, an additional reactivation fee of $19.95CAD will be added to the balance due. If the account reaches 30 days overdue status the account can be deleted by Webnetave.com from our network. Once an account is deleted, all website files, database data and emails will be permanently lost and unrecoverable. IT IS STRONGLY RECOMMENDED TO PREPAY ON YOUR ACCOUNT A MONTH PRIOR TO THE RENEWAL DATE TO AVOID SUSPENSIONS OR DELETIONS.

9. CANCELLATIONS & CANCELLATION PROCEDURE

The following terms apply to cancelling an account with WEBNETAVE.COM.com:

Customer MUST use our cancellation process below or the cancellation will NOT be performed. Informing us by phone that you will be cancelling is NOT a formal cancellation and your account and charge will continue to accrue for services still operating past the renewal date.

Once WEBNETAVE.COM receives formal and proper notice of cancellation your account,  all files and emails associated with the host account will be IMMEDIATELY deleted. For this reason, backup all data BEFORE contacting us with a cancellation notice.

9.1 PROCESS TO CANCEL A SERVICE WITH WEBNETAVE.COM

When cancelling a plan you must follow these steps:

STEP 1: Backup ALL website files and Emails.

STEP 2: Make sure the contact details in your Webnetave.com Account System are up to date including Email Address. Webnetave.com will email ONLY the email address listed in your account with us and we will not use a 'reply to' to confirm if the customer wishes to cancel the service(s). This is for the protection of all of our customers. We believe in EARNING your business and if you decide to cancel your account with our service you will find us to be professional and to protect you, as a current customer from any fraudulent attempts to shut down your services from a hacker or scammer.

STEP 3: Email us at sales@webnetave.com and include the following information:

  • Company Name
  • Contact First and Last Name
  • Mailing Address
  • City
  • Province/State
  • Postal Code
  • Phone Number
  • Account Management Username
  • Account Management Password
    domain name

ALL of the above MUST be identical to the contact information found with the Webnetave.com customer account or we will ignore and reject the request for cancellation.

STEP 4: Wait for confirmation email. Your account WILL NOT be cancelled UNTIL you receive and reply to the confirmation email from WEBNETAVE.COM.com.

STEP 5: Reply to the confirmation email that WEBNETAVE.COM emails the account holder and confirm the cancellation request. Your account will then be deemed as cancelled and WEBNETAVE.COM will immediately, or shortly thereafter, delete the account and all files and emails from our service.

10. THERE ARE NO REFUNDS PAST THIRTY DAYS

Please be aware that there are no pro-rated refunds past 30 days of service on any WEBNETAVE.COM services as agreed and stated on the order form you used when purchasing or signing up for a service with WEBNETAVE.COM.

11. CREDIT CARD DISPUTES & CHARGE BACKS

WEBNETAVE.COM has a zero tolerance policy for charge backs. If you feel WEBNETAVE.COM has over charged you please contact our sales desk immediately and we will investigate the issue. If we are at fault, we will remedy the problem and make things right for you. Please give us a chance to remedy a billing issue you may be having before issuing a charge back with your credit card company.

Any customer who disputes a credit card payment is subject to immediate account termination at WEBNETAVE.COM discretion.  All website files, emails etc. will be immediately deleted from our server network without notice.

12. PRICE CHANGES & POLICY CHANGES

As per our Terms and Conditions of Service, WEBNETAVE.COM reserves the right to change the fee charged for any WEBNETAVE.COM services upon 15 days advance notice to you. The fee change will become effective at your next renewal.

11. ADVANCE ACCOUNTS

If you maintain a credit balance on your Webnetave.com Account, we will deduct from the credit balance when you purchase future products or services from us. If the credit balance is insufficient for processing the order, the order may not be processed until payment has been made by the customer. Any negative balance in the Advance Account will become immediately payable.